Order iPhone 12 pro

[Radoslav4i4i]

Ordered on 24-10-2020, said that it would be dispatched within 7 days and I haven't heard anything.

Paid the early upgrade fee and haven't received anything back (text message  or email)regarding that my order has been confirmed.

[Alex_S]

Hi @Radoslav4i4i,

Welcome to the community 🙂

How did you complete the upgrade? Was it done online via your My EE account?

Has the early upgrade fee been taken from your bank account?

If the payment has been successful but you have no email confirmation, I would recommend giving our customer care team a call to check your order details.

Alex 🙂

[Radoslav4i4i]

Yes the early upgrade has been taken on 26.10.2020,and I’ve got email confirmation,and tracking order number xko281538055

[Alex_S]

Hi @Radoslav4i4i,

Thanks for getting back to me with this.

You have received everything you should have done to complete the order. You can use the details you have to track your order online.

Once your phone is with DPD for delivery, they will send a text the day before with the information.

Alex 🙂

[Radoslav4i4i]

Ok i know that,but how long need to wait because there says “waiting confirmation “

[Alex_S]

Hi @Radoslav4i4i,

If you can let me know which colour and size variant you ordered I can let you know the current stock levels.

Our customer care team will be able to check your account details and let you know the status of your order.

Alex 🙂

[Radoslav4i4i]

IPhone 12 pro graphite 128gb

[Alex_S]

Hi @Radoslav4i4i,

The expected delivery for the iPhone Pro 128GB in Graphite is expected to be dispatched within 21 days of the order being placed.

Alex 🙂

[Radoslav4i4i]

Was 14 days ,now 21days,Ok thanks

[Alex_S]

Hi @Radoslav4i4i,

As I mentioned this is the current stock level.

Orders will be fulfilled and dispatched as they were placed. If you were given a timescale by our customer care team at the point of order, I would recommend going with this timescale.

Alex 🙂