New sim requested but unfortunately there has been a problem

[g8vbd]

Hello,

I had ordered a new three in one sim card and had confirmation that it would be delivered within two days, however today I have received a text saying

'Thank you for requesting a new SIM.  Unfortunately there has been a problem with the information you provided.  Please call us on 150 from your EE device so that we can help. Thanks.'

Tried a few times phoning but seem to go round and round in circles, as the text does not state which department I need to speak to.

Any help would be appreciated.

[Profile closed · Accepted solution]

Hi @g8vbd 

Welcome to the EE Community,

If you call freephone 0800 956 3146 it will put you straight through to a tech advisor.

Thanks,

David.

[g8vbd]

David,

You are marvellous - have sorted out the problem!

Many thanks

[Profile closed]

@g8vbd glad your all sorted if you need any further help in the future feel free to visit the community 🙂