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awaiting confirmation

StefanaCiuchi
Investigator
Investigator

‎24-11-2021 04:42 PM - last edited on ‎24-11-2021 05:42 PM by EE Community Moderator

Hi,

 

I upgraded my plan on the 2nd of November . Since then, every time I try to track my order the status is  "awaiting confirmation"  . This is the last month left of my contract and I was really hopping to upgrade with EE . Please can someone cam back to me and clarify why after 2 weeks the status of my order haven't change and why every time I try to see my plan through EE app this message pops up  : " Sorry we haven't been able to retrieve your plan details, please try later" 

 

Order  tracking number : xxxxxxxxxxxxx

Thank you!

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎24-11-2021 06:29 PM

Welcome to the community, @StefanaCiuchi.

 

What device did you order? Please include memory size and colour.

 

Thanks


Chris

0 Helpful
StefanaCiuchi
Investigator
Investigator
In response to Christopher_G

‎25-11-2021 04:27 PM

Hi,

I order IPhone 13 Pro Max 128 GB Gold .

 

Regards,

Stefana 

0 Helpful
Katie_B
EE Community Support Team
In response to StefanaCiuchi

‎25-11-2021 05:38 PM

Hi @StefanaCiuchi. 

 

The current guidance for this device is to expect despatch in more than 28 days. 

 

As soon as your order begins to progress the tracker will be updated. 

 

You will also receive notification for delivery from our courier. 

 

Katie 🙂

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