adding mobile to account

chrisbroome01
Visitor

‎21-02-2020 07:33 AM

i cant add my mobile number to my ee account 

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4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎21-02-2020 08:18 AM

Hi @chrisbroome01 

 

Are there any error messages? Are you the account holder.

 

Thanks,



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎21-02-2020 08:10 PM

Is it on contract or PAYG? Is the existing a/c on contract or PAYG? You can't mix them.

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Eve07
Visitor

‎09-01-2022 01:03 PM

I have the same issue. I just bought a pay monthly sim and I have been trying to add my number since last month. It always says 'unable to complete request' and to 'try again later.' 

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Jon_K
Former EE Employee
In response to Eve07

‎09-01-2022 03:16 PM

Hi @Eve07.

 

Welcome to the community.

 

Are you trying to add the number to an existing pay monthly account?

 

Can you try a different browser?

 

Jon

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