'You don't have any data'

[TST48]

I currently have a 200GB monthly plan and this current month, I haven't used any data, however, when I go onto MyEE, it says 'You don't have any data'. I don't understand how this could be since I haven't used mobile data a single time in the past month. Please help

[bristolian]

Hi @TST48 

When was your bill refresh date? And are you using Android or iOS?

What does your allowance report as if you text BALANCE or AL , to 150?

[TST48]

Hi @bristolian. My last refresh date was the 13th of August and I am using an Android phone.

Also when I message AL or BALANCE to 150, it says that I have no data remaining. I checked the breakdown of where my data has gone on my EE account as well and it says there was an error loading it.

[bristolian · Accepted solution]

Are you able to use mobile data services - and this is just a billing issue - or are you getting any errors when doing so?

[TST48]

It just fixed itself all of a sudden. Must've been a bug or something

[Christopher_G]

That's good, @TST48

Thanks for letting us know.

Chris 🙂