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X Box S Series - Delivery

Plebby85
Investigator
Investigator

‎13-12-2021 08:34 AM

I had notification that my X Box would be dispatched last week but then I heard nothing until I was out yesterday and DPD said they were delivering something, they had tried to deliver and then left. I didn't know it was coming from EE and assumed they would use our usual safe place if we weren't in. I then had another notification to say that the parcel was on its way back to EE. Had I been notified that this was the parcel, I would have been home for it. Obviously because of the value they didn't want to leave it in the safe place. Now I don't know how I can find out if this will be re-delivered and when. I have tried calling 150 but literally don't know how to speak to a human being about my query. Can anyone here help or point me in the right direction?!

0 Helpful
5 REPLIES 5
James_B
EE Community Support Team

‎13-12-2021 10:30 AM

Hi @Plebby85,

 

Welcome to the EE Community. 🙂

 

DPD wouldn't normally return a parcel to us after just one failed delivery attempt. Have you tried contacting them to make sure they aren't going to reattempt delivery?

 

James

0 Helpful
Plebby85
Investigator
Investigator
In response to James_B

‎13-12-2021 10:36 AM

Hi James,

The only info I have is it's being returned to EE. I will see if I can contact them about this.

Thanks

Debbie

0 Helpful
James_B
EE Community Support Team
In response to Plebby85

‎13-12-2021 10:37 AM

Thanks @Plebby85

 

If DPD confirm it has been returned, please get in touch with Customer Care so a member of the team can help.

 

James

0 Helpful
Plebby85
Investigator
Investigator
In response to James_B

‎13-12-2021 10:45 AM

I've spoken to DPD and apparently there's an automatic return to sender on the EE products. It hasn't left their depot and apparently EE need to contact them to rearrange delivery. I cannot do this myself. I am currently trying to get hold of someone on the phone now. 

0 Helpful
James_B
EE Community Support Team
In response to Plebby85

‎13-12-2021 11:05 AM

Thanks for the update @Plebby85

 

Our Customer Care Team will be happy to help you with this.

 

James

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