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Wrong phone discription on account

Joe23
Visitor

‎09-10-2021 09:40 PM

My phone says iphone 13 but I have a Samsung 

 

0 Helpful
3 REPLIES 3
Fatboy71
Ace Contributor
Ace Contributor

‎09-10-2021 09:45 PM

Have you recently changed your phone?

 

Sometimes the system can show the wrong phone for a time. If this is the case, the system eventually catches up and shows the correct device/phone. 

Leanne_T
EE Community Support Team
In response to Fatboy71

‎10-10-2021 08:26 AM

Hi @Joe23 

 

Thanks for coming to the community 🙂

 

The device details will update for you in due course if you continue to log into the My EE app on the EE network.

 

Our Mobile Care team have details of which device you are using, and this won't affect any details within your app.

 

Leanne.

0 Helpful
RWG70
Visitor
In response to Leanne_T

‎03-12-2021 12:01 PM

Mine’s been the wrong phone description on the account for well over a year; the EE shop said this would change within a few weeks, but still hasn’t. I’ve called about this before and told it would be changed and have given up now!!! 
Guessing it’s not a priority thing or just not thought of as an issue? If so, why even have the phone type shown?

 

0 Helpful