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Wrong device showing on Website and app

Dinah1999
Investigator
Investigator

‎10-11-2021 03:15 PM

I upgraded from my S10 to an S21 back in March/April till but the S10 is still showing against my account, not the S21??

 

It is also saying I can upgrade to an S21 at cost ….. I already have it and paid the upgrade fee.

 

Can someone tell me what is going on here?

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎10-11-2021 04:25 PM

@Dinah1999 : The device shown is only cosmetic & does not affect your use of your device. It will change eventually after you connect using your MyEE app from the device.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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