Won't show tracking???

[BeckyJane2299]

Hi, I ordered my early upgrade and I've had a confirmation email saying it is on its way but everytime I type in the order number to track it it says sorry something went wrong? 

[Katie_B · Accepted solution]

Hello @BeckyJane2299. 

As soon as your order has been dispatched you will receive a link and a new tracking number to track your parcel further. 

Katie 🙂

[Anamazza1]

Hi I've the same problem can you help please

[Katie_B]

Good Morning @Anamazza1. 

Thanks for coming to the community. 

How did you place your order?

Katie 🙂

[Anamazza1]

Hi. In the online shop. How do I know if it's been accepted or declined. 

Thanks anna 

[Katie_B]

Hi @Anamazza1. 

If you have not received a confirmation email, I would recommend giving us a call so our customer care team can ensure your order is progressing. 

Katie.