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What happens next when adding a add on to account

Hepton86
Investigator
Investigator

‎14-12-2021 09:49 PM

Hello 

I placed a order to add a ipad to my account. Got email say order conformation but when try tracking doesn't show. how long does it take to get conformation and delivery date 

 

0 Helpful
5 REPLIES 5
Hepton86
Investigator
Investigator

‎14-12-2021 09:45 PM

 
0 Helpful
Northerner
Grand Master
Grand Master

‎14-12-2021 10:30 PM

Hi @Hepton86 

 

It depends on the stock and availability. If you've just ordered then check in 24 hours. If EE order tracking still doesn't work then you'll need to check with EE CS on 150.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Leanne_T
EE Community Support Team

‎15-12-2021 07:56 AM

Morning @Hepton86

 

Thanks for coming to the community. 

 

Which iPad model size and colour did you order? 

 

Thanks 🙂

 

Leanne. 

0 Helpful
Hepton86
Investigator
Investigator
In response to Leanne_T

‎15-12-2021 08:38 AM - last edited on ‎15-12-2021 08:49 AM by

Ipad pro 12.9 it's for my son who has Autism. I have order number ************

 

[mod edit: personal details removed from the forum]

0 Helpful
Leanne_T
EE Community Support Team
In response to Hepton86

‎15-12-2021 08:48 AM

Hi @Hepton86

 

Thanks for coming back to me. 

 

Which colour did you order? 

 

Leanne. 

0 Helpful