I have not received any confirmation on Xbox, I ordered over 16 days ago

[Hannahhoughton]

I ordered my phone with Xbox free gift on 25th November. I have received phone on next day delivery but have had no text or confirmation regarding the Xbox? Please help!! Should I worry? This is a Christmas gift!

[Leanne_T]

Hi @Hannahhoughton

Thanks for posting on the community 🙂

I've sent you a private message for some extra details, if you can take a look and get back to me that would be great. 

Speak soon. 

Leanne. 

[Silje91]

Same as the poster before. I took out a new phone contract that included an Xbox on the 25th November. I have not received the Xbox or any confirmation that the Xbox is being sent.

[Leanne_T]

Morning @Silje91

Welcome to the community. 

I've sent you a private message for some extra details. 

Thanks 🙂

Leanne. 

[Sally111]

I also have had nothing in regards to my xbox I also orderd back on 18th November n I haven't had anything again its also a gift for Christmas tried to contact you and got hung up on help please !

[Leanne_T]

Hi there @Sally111

Thanks for coming to the community. 

I'm sorry to hear this has happened when you called and I have sent you a private message for some extra details. 

Thanks. 

Leanne. 

[Tonus]

Same situation here.

Ordered 2 phones with their xboxes a month ago. I have received the phones, then a week later a single Xbox which was followed with a text that they would send the gamepass details. No sign of the other Xbox, and no sign of any gamepass for either.

I've phoned 3 times now, and been assured everything was fine. The last phone call even told me to expect it within 24 hours.

That was a week ago. Nothing has changed.

I feel like I've been had, and deliberately been delayed beyond my cool off period. And, like Hannah, this was intended to be a Christmas gift.

[Leanne_T]

Hi @Tonus

Thanks for coming to the community. 

I have sent you a private message for some extra details. 

Speak soon 🙂

Leanne.