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Will my upgraded phone have the same phone number as my current?

NW12
Investigator
Investigator

‎29-09-2019 09:57 AM

I am awaiting delivery of my new phone, this was an upgrade. Will my new phone have the same number as my previous one and will my old phone sim stop working when I activate the new one? 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎29-09-2019 10:13 AM

Hi @NW12 

 

Yes you will keep your old number.

 

Unless you asked for another SIM, or the size is different then you should use your old sim.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Christopher_G
EE Community Support Team

‎29-09-2019 12:08 PM

Hi @NW12

 

Yep, you'll keep your old number. Just pop your old SIM into the new phone (providing it fits) and you're good to go straight away. 😄

 

Thanks for upgrading. 🙂

 

Chris

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