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Wifi calling not working, iphone 12

ClareDevon
Contributor
Contributor

‎15-09-2021 11:30 PM

Can't get wifi calling to work on iphone 12. 

I have switched the wifi calling button on, have reset wifi, turned it all off and on again.... I have no bars of signal at home so rely on the phone for work and other calls. Any tips would be great! Thanks 

0 Helpful
8 REPLIES 8
Northerner
EE Community Star
EE Community Star

‎16-09-2021 06:32 AM

Hi @ClareDevon 

 

Are you PAYG or pay monthly contract? (Although both now work on WiFi calling) 

 

Are you definitely connected to WiFi, can you access the internet?

 

Are you in the UK? 

 

Thanks

 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Jon_K
Former EE Employee

‎16-09-2021 07:54 AM

Hi @ClareDevon.

 

Has WiFi Calling worked on this phone before, or is this the first time you're trying to use it?

 

Jon

0 Helpful
ClareDevon
Contributor
Contributor
In response to Northerner

‎16-09-2021 08:31 AM

Hi @Northerner I am on a monthly contract. 

100% connected to the internet, the symbol is there and I can access internet and apps no problem. 

Yep in the UK, deepest Devon!

 

Many thanks

0 Helpful
ClareDevon
Contributor
Contributor
In response to Jon_K

‎16-09-2021 08:33 AM

Hi @Jon_K , this is a pretty new phone - got it in July and over the school summer holidays never got round to sorting this problem out!  

0 Helpful
Jon_K
Former EE Employee
In response to ClareDevon

‎16-09-2021 09:22 AM

Thanks @ClareDevon.

 

Can you try resetting the network settings on your phone?

 

You can do this in Settings, General, Reset, then Reset Network Settings.

 

You'll then need to reconnect to WiFi can activate WiFi Calling again.

 

Jon

0 Helpful
ClareDevon
Contributor
Contributor
In response to Jon_K

‎16-09-2021 10:35 AM

Thanks. @Jon_K - I did this last night after some googling, but it made no difference! 

0 Helpful
Jon_K
Former EE Employee
In response to ClareDevon

‎16-09-2021 11:16 AM

Thanks @ClareDevon.

 

I'd recommend getting in touch with our Customer Care team about this.

 

They will be able to check your account and run through additional troubleshooting with you to get this working.

 

Let us know how you get on.

 

Jon

0 Helpful
rmbranson
Investigator
Investigator
In response to Jon_K

‎24-09-2021 03:20 PM

I have the same issue. New SIM with a New iPhone 12 mini and the wiFi calling is the only thing that doesn't work.

 

I seem to remember the same thing happened to my phone when I moved to EE. This was fixed instantly by an EE rep on the phone. But it seems impossible to actually speak to a real person by dialing 150 at the moment. EE you need to employ more staff!!!! 

 

You mention getting in touch with Customer Services but how can you when they don't pick up the phone!!!

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