WiFi dropping out

[ClareDevon]

Same problem here. Previously with Sky and had no drop outs - moved to EE as great deal a month a go and now have multiple drops every day and get cut off mid- call using wifi. 

[James_B]

Hi @ClareDevon,

Is it 4GEE WiFI or home broadband you are experiencing issues with?

James

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

[Dupes]

You can try adjusting your settings - it might help a bit.

Log in to the web page for the router - should be http://192.168.1.1



Go to settings at the top, the on the side menu - Wifi/Basic



Set as 2.4GHz



Then click on 'Advanced' on the left hand menu under WiFi (NOT the one below
that saying 'advance settings')



On the drop downs set :



Channel - to 1, 6 or 11 (11 probably best)

Band: 802.11b/g/n

AP Isolation : Off

Bandwidth: 20MHz



Alternatively, on the basic menu set it to 5GHz and set the Advanced options
as 'Auto' for channel and bandwidth.



5GHz with have less interference and might therefore solve the issue,
however the Wifi range will be less and of course not all your devises might
support 5GHz.

In which case you would have to go back to 2.4GHz if you have devices that
don't, if you want them on WiFi.

[Dupes]

@XRaySpeXYou have clearly not read the issue.

Nothing to do with the EE netwrok or speed. Sorry to be blunt, but please dont clog the topic with generic script replies from EE, people cannot find useful into then. If you read the posts you can see that your advise is totally unreleated.

Roueter issue dropping WiFi connection - NOT network.

Router lights all on, blue and steady.

Devices connected all drop simultaneousy and show 'Not Connected'.

If they are set to auto connect to that WiFi then they will do so after a few minutes - ro you manually reconnect them (might take a few tries before it establishes the connection again).

MiFi router firmware is up to date.

Router have been rebooted etc etc.

As I said, this is a firmware or hardwar issue with the EE router. Poor components, manufacturing QC (not clean) ir firmware issue.

Setting channel and bandwidth on 2.4GHZ helps improve it. Seting 5GHz more so, if your devices can handlt 5GHz. Mine cannot all do so.

[XRaySpeX]

@Dupes : I see none of that. This is the Home BB forum but it has not been ascertained whether OP is on fixed or mobile BB. Many users mistakenly call BB as "WiFi".