WiFi Working Just mobile Phones Have NO Internet Access

[sparkyman91]

Hi All,

Bit of a funny one, my WiFi is working on ALL devices except mobile phones. i have reset all phones and deleted the wifi links and reconnected them.

I have also reset the router via the admin page.

I have tried to call up but of course, people are losing their minds as they cant check for updates on facebook. 

any help appreciated 

thanks

[XRaySpeX]

Is it just social sites your mobiles can't access? There's a major outage at FB at the mo'.

[sparkyman91]

@XRaySpeX hi, when i try to connect any mobile device to either band of the router it states, Conected (no internet access) 

i have a firestick 4k connected to the same network and i can stream no problem on Amazon

[omegastoopreme]

I seem to be in the same boat. i have broadband via sky which is working on wired devices, but 3 of our 4 ee phones are getting that connected to wifi but no internet message.

2 laptops and a streaming stick all working fine, router reset 3 times, details removed and re-input nothing has changed.

just got back from tesco and had the same problem there with the free wifi.

[Pawel007007]

Hello, have you received any help?

I have the same problem

[Christopher_G]

Hi all.

Are you still having problems this morning?

Chris