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Why is my new iphone taking ages to Dispatch 😩

Rlamb2311
Investigator
Investigator

Hi, so ive agreed to swap my Note 10+ for the new Iphone 12 pro max a few days ago but my phones screen is damaged so im getting it repaired. The repair guy said it might take a week and a half to 2 weeks because of complications with his part supplier, i said it would be fine because i was expecting to get my new phone before then so i wouldnt be without a phone. 

Its been 4 days now and my order hasnt even moved out of the "order confirmed" stage πŸ€¦β€β™‚οΈ which is unusual to be because most of my phones ive purchased from ee have arrived 2 days after the order was placed πŸ€”

Id understand if the phone wasnt even out yet, but it was released on the 13th of November and its now the 20th. I then went and checked what it was saying for the phone on the ee store, and its saying "expect Dispatch withing 14 days" !?!?! πŸ€¦β€β™‚οΈ anyone know why this is? πŸ˜‚ if thats true i might have to go 2 weeks without any contact with anyone! πŸ˜‚ i cant exactly carry around my desktop pc to contact people πŸ€¦β€β™‚οΈπŸ˜‚ 

 

Basically all im asking is if anyone knows whats going on with it, apologies for rambling onπŸ˜‚

6 REPLIES 6
Northerner
EE Community Star
EE Community Star

Hi @Rlamb2311 

 

Lots of threads about these delays. Apple just cannot manufacturer and ship them the same as many electronic devices or goods. 

 

Thanks.




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Katie_B
EE Community Support Team

Hello @Rlamb2311

 

Thanks for coming to the community. 

 

Please can you confirm what colour and memory size you ordered the iPhone 12 Pro Max in?

 

Speak soon, 

 

Katie πŸ™‚

Hi

 

I ordered the Iphone 12 Pro max in Pacific Blue with 256GB storage

Yeah! i noticed that as soon as i posted my thread πŸ˜‚ it sure seems that wayπŸ˜‘

Christopher_G
EE Community Support Team

The current timescale you've seen is currently the latest update, @Rlamb2311.

 

It should be delivered within 14 days of your order. DPD will be in contact when it's ready to dispatch.


Thanks for your patience so far.


Chris

Right okay, why is it that long you know??