Why is my new iphone taking ages to Dispatch 😩
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20-11-2020 06:41 PM
Hi, so ive agreed to swap my Note 10+ for the new Iphone 12 pro max a few days ago but my phones screen is damaged so im getting it repaired. The repair guy said it might take a week and a half to 2 weeks because of complications with his part supplier, i said it would be fine because i was expecting to get my new phone before then so i wouldnt be without a phone.
Its been 4 days now and my order hasnt even moved out of the "order confirmed" stage 🤦♂️ which is unusual to be because most of my phones ive purchased from ee have arrived 2 days after the order was placed 🤔
Id understand if the phone wasnt even out yet, but it was released on the 13th of November and its now the 20th. I then went and checked what it was saying for the phone on the ee store, and its saying "expect Dispatch withing 14 days" !?!?! 🤦♂️ anyone know why this is? 😂 if thats true i might have to go 2 weeks without any contact with anyone! 😂 i cant exactly carry around my desktop pc to contact people 🤦♂️😂
Basically all im asking is if anyone knows whats going on with it, apologies for rambling on😂
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20-11-2020 08:37 PM
Hi @Rlamb2311
Lots of threads about these delays. Apple just cannot manufacturer and ship them the same as many electronic devices or goods.
Thanks.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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21-11-2020 08:08 AM
Hello @Rlamb2311.
Thanks for coming to the community.
Please can you confirm what colour and memory size you ordered the iPhone 12 Pro Max in?
Speak soon,
Katie 🙂
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21-11-2020 02:47 PM
Hi
I ordered the Iphone 12 Pro max in Pacific Blue with 256GB storage
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21-11-2020 02:49 PM
Yeah! i noticed that as soon as i posted my thread 😂 it sure seems that way😑
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21-11-2020 02:54 PM
The current timescale you've seen is currently the latest update, @Rlamb2311.
It should be delivered within 14 days of your order. DPD will be in contact when it's ready to dispatch.
Thanks for your patience so far.
Chris
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21-11-2020 02:56 PM
Right okay, why is it that long you know??
