Why is it taking so long to get my phone?

[Miketay00]

It's been 4 days since I've ordered my phone and yet it hasn't even dispatched yet, why is it taking so long?

[Schockwave]

Hello @Miketay00,

Welcome to the community,

It depends whether the phone is in stock, as to when they send them out, and if high demand, then it will be on a first come, first serve. Which phone did you order?

There is no account access here, you would have to ring customer service to find out what is going on. Did you not receive an email with an XKN number, or have you received an email with an order number starting with 000.....? You can then track your order by clicking on track my order by clicking on help or by going into your account.

[Leanne_T]

Morning @Miketay00

Thanks for coming to the community.

What phone have you ordered?

Did you order, online, over the phone or in store?

Speak soon, Leanne 🙂

[Miketay00]

I've ordered a Google pixel 2 co, and I ordered it online

[Leanne_T]

Thanks @Miketay00

Can you enter your XKN or 000 number that you should have received in an email or text, into our online order tracker here, what does this show?

Speak soon, Leanne.

[Miketay00]

It says it's waiting confirmation as the delivery status

[Leanne_T]

Hi @Miketay00

Thanks for coming back to me.

If you give us a call on either 150 from an EE phone or 0800 956 6000 from any other phone, our customer service team will be able to check your order and give you an update.

Let me know how you get on 🙂

Thanks, Leanne.

[DaveSalisbury]

Hi, I can't seem to get any info from mine either. xkn313458361

[Leanne_T]

Hi there @DaveSalisbury

When did you order?

Was this online, over the phone or in store?

Also, was your device showing in stock when you placed your order?

Leanne 🙂

[DaveSalisbury]

It was on 29th November and the email said this: 

"Now in stock.  Usually dispatched within 1 day to you or your local EE store."