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14-12-2018 09:54 AM
It's been 4 days since I've ordered my phone and yet it hasn't even dispatched yet, why is it taking so long?
14-12-2018 10:08 AM
Hello @Miketay00,
Welcome to the community,
It depends whether the phone is in stock, as to when they send them out, and if high demand, then it will be on a first come, first serve. Which phone did you order?
There is no account access here, you would have to ring customer service to find out what is going on. Did you not receive an email with an XKN number, or have you received an email with an order number starting with 000.....? You can then track your order by clicking on track my order by clicking on help or by going into your account.
14-12-2018 10:10 AM
Morning @Miketay00
Thanks for coming to the community.
What phone have you ordered?
Did you order, online, over the phone or in store?
Speak soon, Leanne 🙂
14-12-2018 10:20 AM
I've ordered a Google pixel 2 co, and I ordered it online
14-12-2018 10:25 AM
Thanks @Miketay00
Can you enter your XKN or 000 number that you should have received in an email or text, into our online order tracker here, what does this show?
Speak soon, Leanne.
14-12-2018 10:49 AM
It says it's waiting confirmation as the delivery status
14-12-2018 11:13 AM
Hi @Miketay00
Thanks for coming back to me.
If you give us a call on either 150 from an EE phone or 0800 956 6000 from any other phone, our customer service team will be able to check your order and give you an update.
Let me know how you get on 🙂
Thanks, Leanne.
14-12-2018 11:27 AM
Hi, I can't seem to get any info from mine either. xkn313458361
14-12-2018 11:41 AM
Hi there @DaveSalisbury
When did you order?
Was this online, over the phone or in store?
Also, was your device showing in stock when you placed your order?
Leanne 🙂
14-12-2018 12:03 PM
It was on 29th November and the email said this:
"Now in stock. Usually dispatched within 1 day to you or your local EE store."