I need advise regarding delivery of my Galaxy watch

Stardustuk7
Investigator
Investigator

I made an order for the Galaxy watch on Thursday and spoke to someone from EE. He told me that I would receive this watch tomorrow and I even paid nearly £10 extra for DPD to deliver tomorrow. When I check on the EE website regarding my order it just says it's confirmed but nothing more has happened  Am I still going to receive my watch tomorrow or not? I'm getting frustrated and worried now. 

8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

@Stardustuk7: This user discussion forum can have no access to your specific account. You need to query this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Thank for the reply so quickly. I'll give EE a call now. Was trying to avoid having to call as I'm half asleep! 😴

Thanks! You're welcome :)! Glad I could be of assistance.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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@Stardustuk7 Customer services opens at 8AM

This might sound really stupid, but do I call 150 from my mobile? I called a moment ago but hung up as I didn't know what option to pick! 😕 I rarely call EE to be honest. 

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Yeah 150 from your mobile they are closed at the moment until 8AM.

I guess I'll be going with option 1 then in the morning! They don't seem to have an option 4, the one that usually says "for all other enquires, press 4"! Work has killed my brain today! 

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If you continue to have problems with 150 ring 0800 956 6000 opt 2 opt 4