Where's my order?

KayEvans
Explorer

‎30-09-2019 07:57 AM

Ordered new phone upgrade on Saturday morning, received confirmation email haven't heard anything since. Tried tracking as advised but says no service avaliable?

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎30-09-2019 08:20 AM - edited ‎30-09-2019 08:20 AM

@KayEvans   You ordered Saturday it’s only Monday 8:20am. You get tracking information when a device has been allocated to you, if your that desperate to get it then why didn’t you go to a store as you would’ve got it Saturday providing one was in stock

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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KayEvans
Explorer
In response to Chris_B

‎30-09-2019 08:38 AM

Some of us work at weekends and are not able to get in to a store so your comment is neither appropriate or helpful in any way. 

Issue now solved as i rang customer services this morning and my phone is on the way. 

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Chris_B
EE Community Star
EE Community Star
In response to KayEvans

‎30-09-2019 08:46 AM

@KayEvans  And this is a public forum that has not access to your account to see who you are or what you ordered.   And how do I know that you work at the weekend you never said anything of the sort.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Katie_B
EE Community Support Team
In response to KayEvans

‎30-09-2019 12:23 PM

I am happy to hear your phone is on its way to you @KayEvans. 

 

Be sure to let us know what you think of your new device, 

 

Katie 🙂

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