For up-to-date information and comments, search the EE Community or start a new topic.
21-08-2018 10:02 AM
Ordered my upgrade yesterday and receieved confirmation order but since then nothing and the order number is tracking??
21-08-2018 10:24 AM
You'll receive another email with a tracking number when it's ready to be shipped.
21-08-2018 12:18 PM
Good Afternoon @Chris2510
Thanks for coming to the community.
What device have you ordered?
Also, did you order online or over the phone?
Speak soon, Leanne 🙂
21-08-2018 07:56 PM
22-08-2018 07:48 AM - edited 22-08-2018 07:49 AM
Thanks for that, @Chris2510.
Did you receive an email with a tracking number? It should begin with 000.
If you can't see it, please check your junk/spam folder.
Use the order tracker >
Chris
22-08-2018 08:31 AM - last edited on 22-08-2018 08:33 AM by Christopher_G
I’ve not received any tracking just an order number. I’m just confused because only had an order confirmation and that was on Monday now it’s wednesday and no updates.
Order number is xkn265XXXXXX
[MOD EDIT: Masked order number]
22-08-2018 08:37 AM
OK, thanks @Chris2510.
I recommend speaking to our customer service team, they'll be able to check your order for you.
As long as they can confirm the order has gone through, DPD will text you the day before delivery.
Let us know how you get on.
