Where’s my order

[Pinkdiva28]

I ordered my item a good few days ago and it says order confirmed - still awaiting order confirmation? 

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[Leanne_T]

Hi @Pinkdiva28

The Apple Watch SE 40mm Aluminium Case in Gold, is currently out of stock.

As soon as we have your order and this has been dispatched, you will get a text or email from DPD to let you know when this will be delivered.

Leanne.

[Pinkdiva28]

Do you know when you will have it back in stock? 

[Leanne_T]

Hi @Pinkdiva28

Sorry this is all the information I have.

DPD will be in touch once your order has been dispatched.

Leanne.

[Pinkdiva28]

@Leanne_T  Thankyou. 

[Leanne_T]

No problem @Pinkdiva28

Leanne 🙂

[amyc21]

@Leanne_T 128gb, i upgraded via live chat and i was told it would be here today, just looking for an update if you are able to give me one 🙂

[Leanne_T]

Hi @amyc21

I am sorry, the iPhone 12 Pro Max 128GB in Gold, is currently showing out of stock and the expected delivery guidance can be found on the EE Shop.

DPD will be in touch when your order has been dispatched to let you know when this will be delivered.

Leanne.

[amyc21]

the point i’m trying to make is, your colleague told me that it would be delivered today as that was the only iphone 12 available at the time, i payed extra for this phone as i need one urgently for my job. it may be out of stock now, but it wasn’t at the time i ordered it. so where is it?

[Leanne_T]

Hi @amyc21

If you give us a call on 150, our Mobile Care team can check your order for you.

Thanks 🙂

Leanne.

[eastendimages]

Just to let you know, it took me 45 mins to get through yesterday. Customer service is great but they’re just putting out fires and can’t help much apart from switching device to one that’s in stock. Obviously, it didn’t work well for you either.