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Where’s my confirmation email an update for delivery for my order?

Mimik22
Explorer

So upgraded over the phone got my copy of my bill an what I’ve upgraded too, meant to be arriving today? Yet I’ve had no confirmation email or text or when my phone will be delivered or dispatched? Yet my pay monthly has already been changed aswell. 
so why have I not revived anything of an confirmation about my order? 

4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

@Mimik22   Have you checked your spam folder ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Christopher_G
EE Community Support Team

Hi @Mimik22

 

Welcome to the community and thanks for ordering. It's a good sign that the plan is changing.

 

Could you download the DPD app and search for a delivery at your address please?


Chris

Hello, I’ve all sorted it now thankyou it arrived

Sent from my iPhone
James_B
EE Community Manager
EE Community Manager

Thanks for letting us know @Mimik22 🙂

 

James