When will my new phone arrive?

[RavynWytch73]

I ordered my upgrade over a month ago but the delivery status has not changed, when will this arrive? And why can't I see the details of my new plan online?

[Chris_B]

@RavynWytch73   What phone ?  If it’s the s20 ultra I’m not surprised you don’t have it yet, the orders for these outstripped what Samsung thought they would need to produce.    

[RavynWytch73]

No it's an iPhone 8

[Chris_B]

@RavynWytch73   I highly recommend you call customer services about this then as you should of had this by now. 

[James_B]

Hi @RavynWytch73,

Welcome to the EE Community. 🙂

That's great advice from @Chris_B. Our Customer Care Team will be happy to check to the status of your order.

Thanks

James