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Where is my order?

jowinnall
Investigator
Investigator

‎05-05-2020 09:49 AM

I ordered a new PAYG phone on 27 April 2020. The email stated it would dispatched within 1 working day but its now day 8 i've still not heard anything? Can you advise please?

 

Many thanks

 

0 Helpful
20 REPLIES 20
Leanne_T
EE Community Support Team
In response to Crossley900

‎05-05-2020 01:59 PM - edited ‎05-05-2020 02:03 PM

Hi @Crossley900

 

I am sorry we have no account access on the community.

 

Did the phone show in stock when you placed the order?

 

Which size did your order?

 

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.

 

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

 

Thanks.

 

Leanne.

 

 

0 Helpful
Leanne_T
EE Community Support Team
In response to Tas26

‎05-05-2020 02:02 PM

Hi @Tas26 

 

Thanks for coming back to me.

 

Was this the Good as new iPhone XR?

 

Leanne.

0 Helpful
Tas26
Investigator
Investigator
In response to Leanne_T

‎05-05-2020 02:38 PM

Yes it was. I finay got through to someone on the phone and was told my order did not fully go through because all iphone xr 256gb are currently out of stock. Quite annoyed that I wasnt updated of this as I was waiting for over a week. I have now been given a different deal which I accepted.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Tas26

‎05-05-2020 02:41 PM

Thanks for letting us know @Tas26

 

I'm glad you were able to get something else sorted out.

 

James

0 Helpful
jowinnall
Investigator
Investigator
In response to Leanne_T

‎05-05-2020 02:55 PM

Can u give me the phone number then please as the 0800 number on the order
email keeps cutting me off!

Thanks
0 Helpful
Tas26
Investigator
Investigator
In response to jowinnall

‎05-05-2020 02:57 PM

Sure, but this is the number I called 08009566000. 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to jowinnall

‎05-05-2020 02:58 PM

Hi @jowinnall,

 

Are you a new or existing EE customer?

 

Thanks

 

James

0 Helpful
jowinnall
Investigator
Investigator
In response to James_B

‎05-05-2020 03:21 PM

Ive been an ee customer on pay monthly for years but ordered a brand new
PAYG phone for someone else.
0 Helpful
Katie_B
EE Community Support Team
In response to jowinnall

‎05-05-2020 03:26 PM

Good Afternoon @jowinnall. 

 

If you are an existing EE customer you can call 150 from your EE handset. 

 

Alternatively, you can call 0800 079 8586. 

 

Katie 🙂

0 Helpful
jowinnall
Investigator
Investigator
In response to Katie_B

‎05-05-2020 05:51 PM

I am existing customer but wanting an additional PAYG phone. Ive tried all
numbers given and they keep directing me to you as they, understandably are
only dealing with vulnerable customers. I am not one but just a very
unhappy one that has had over £100 taken and no goods to show! Please just
tell me when i am likely to receive my order?

Many thanks
0 Helpful