Where is my order?

[jowinnall]

I ordered a new PAYG phone on 27 April 2020. The email stated it would dispatched within 1 working day but its now day 8 i've still not heard anything? Can you advise please?

Many thanks

[Leanne_T]

Hi @Crossley900

I am sorry we have no account access on the community.

Did the phone show in stock when you placed the order?

Which size did your order?

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

Thanks.

Leanne.

[Leanne_T]

Hi @Tas26 

Thanks for coming back to me.

Was this the Good as new iPhone XR?

Leanne.

[Tas26]

Yes it was. I finay got through to someone on the phone and was told my order did not fully go through because all iphone xr 256gb are currently out of stock. Quite annoyed that I wasnt updated of this as I was waiting for over a week. I have now been given a different deal which I accepted.

[James_B]

Thanks for letting us know @Tas26

I'm glad you were able to get something else sorted out.

James

[jowinnall]

Can u give me the phone number then please as the 0800 number on the order
email keeps cutting me off!

Thanks

[Tas26]

Sure, but this is the number I called 08009566000. 

[James_B]

Hi @jowinnall,

Are you a new or existing EE customer?

Thanks

James

[jowinnall]

Ive been an ee customer on pay monthly for years but ordered a brand new
PAYG phone for someone else.

[Katie_B]

Good Afternoon @jowinnall. 

If you are an existing EE customer you can call 150 from your EE handset. 

Alternatively, you can call 0800 079 8586. 

Katie 🙂

[jowinnall]

I am existing customer but wanting an additional PAYG phone. Ive tried all
numbers given and they keep directing me to you as they, understandably are
only dealing with vulnerable customers. I am not one but just a very
unhappy one that has had over £100 taken and no goods to show! Please just
tell me when i am likely to receive my order?

Many thanks