Where is my order?
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30-04-2020 09:21 PM
So new SE ordered on Sunday stating "usually dispatched in one day"; confirmation email received but can't track the order number. Now I see that EE are advertising the SE on Twitter. Wouldn't it be better to sort out all the backlog orders before taking on new ones?
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01-05-2020 12:37 PM
Afternoon @MathhewPD
Thanks for posting on the community.
Could you let me know the size and colour iPhone SE you ordered?
Did you upgrade or order a new contract with us?
Speak soon.
Leanne.
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01-05-2020 06:22 PM
I got through to customer services today who said that it was in a backlog due to EE changing the way in which they are dispatching, but has sorted it out for a Monday delivery. I think EE need to update the "usually dispatched in one day" to a more honest..."this might take some time" and also ensure that the order tracking system works rather then quite clearly being unable to track orders despite emails being sent. What also irks me is that EE were advertising for people to come and buy the new SE on Twitter today (no doubt thinking that my access to the site might make me want to, but unaware that I already had) so I thought that EE should, probably, get ahead of the existing orders before asking other customers to place their orders. Also, "My EE" still asks me if I want to upgrade even though I have.
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02-05-2020 09:04 AM
Hi @MatthewPD
Thanks for coming back to me and giving me an update.
Have you had any further emails since you spoke to our Mobile Care team?
You will receive a text message from DPD the day before your delivery and on the day to let you know when this will be delivered.
Thanks.
Leanne.
