Where is my order

[Iwonaking1]

Hi, I’ve order iPhone XR as an upgrade to be delivered within 24h. 2 days later I still haven’t got it and no updates on my order. I’ve received a confirmation email.

[James_B]

Hi @Iwonaking1,

Welcome to the EE Community. 🙂

Which model did you order?

James

[Iwonaking1]

Hi James

It was iPhone XR.



Sent from my iPhone

[James_B]

Hi @Iwonaking1,

Which colour and storage size?

James

[Iwonaking1]

Hi James

It was blue 64GB

Sent from my iPhone

[James_B]

Hi @Iwonaking1,

That model is currently out of stock and will be dispatched as soon as we receive it from our supplier.

You'll receive a text message with tracking details when it is on the way to you.

James

[Iwonaking1]

Hi James

I understand but the reason I have chosen this model and colour it’s because it was in stock at the time of purchase. If I have known I would have gone for a different model as I need a phone ASAP.

Is there anything else I can do to speed up the process please?

Sent from my iPhone

[James_B]

Hi @Iwonaking1,

If you'd like to switch to a model that is available for immediate dispatch, please get in touch on 150.

Thanks

James