No Internet connection

ken9
Explorer

‎28-02-2021 11:58 AM

I can surf the web, send and receive E mails download and install programmes but when I try to run them I  get the message NO internet  or No internet open please check your internet connection. Can any body help please

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2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎28-02-2021 12:02 PM

Hi @ken9 

 

What device are you having these problems on?

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XRaySpeX
EE Community Star
EE Community Star

‎28-02-2021 12:11 PM

Is this from a mobile or are you on EE Home Broadband?

 

If you are able to surf the Net & use email you must have an Internet connection. Which programs in particular are failing?

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