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No Internet connection

ken9
Explorer

‎28-02-2021 11:58 AM

I can surf the web, send and receive E mails download and install programmes but when I try to run them I  get the message NO internet  or No internet open please check your internet connection. Can any body help please

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎28-02-2021 12:02 PM

Hi @ken9 

 

What device are you having these problems on?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎28-02-2021 12:11 PM

Is this from a mobile or are you on EE Home Broadband?

 

If you are able to surf the Net & use email you must have an Internet connection. Which programs in particular are failing?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful