Where is my order?

emmaaahd
Visitor

‎17-01-2021 05:03 PM

I ordered an iPhone 11 64G in purple on the 31st of November but have not received any information as to when the phone will be delivered. It is now January and I am still waiting on my phone which is disappointing as it was supposed to be a Christmas present. I have tried the order tracker and contacted the EE team but they both give no information. Please help.

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎17-01-2021 07:26 PM

@emmaaahd   You need to speak with customer services about this as you should of had this by now.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Leanne_T
EE Community Support Team

‎18-01-2021 08:05 AM - edited ‎19-01-2021 02:42 PM

Hi @emmaaahd 

 

Thanks for coming to the community.

 

Was the iPhone an upgrade or a new contract?

 

When you have called, what have you been advised about your order?

 

Thanks 🙂

 

Leanne.

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