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Where is my delivery

Jaroslaw69
Investigator
Investigator

‎01-03-2021 02:09 PM

I placed an order and paid upfront for Samsung Galaxy Watch Active2 watch last Monday and haven’t heard from EE ever since. I cannot track the order because it shows in the system as not existent. It was supposed to be delivered within 2 days and I am in a very difficult situation right now because it was purchased for a present. 

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎01-03-2021 02:51 PM

Hi @Jaroslaw69

 

Thanks for coming to the community. 

 

If you have had no update on your order for the Samsung Watch, please give us a call on 150 our Mobile Care team will be able to check your order for you. 

 

Thanks 🙂

 

Leanne.

0 Helpful
Jaroslaw69
Investigator
Investigator
In response to Leanne_T

‎03-03-2021 12:55 PM

Well, I wish I could say everything is sorted out after yesterday’s telephone conversation with you staff which made my delivery dispatched and supposed to be delivered today. I took a day off because it is very important for me to send it as a belated present to my son,

 

So I have been waiting at home tracking my parcel and suddenly I got an info that delivery driver was unable to deliver it. And I am still at home.

 

From my experience DPD is one of the last trustful delivery company as they failed to deliver many items in the past. I won’t be able to wait another day at home for my stuff. So if you are not able to deliver it today don’t bother to do it at all because I feel really ashamed I can’t keep a promise for my son anymore. 

I am really disappointed by your service.

 

 

0 Helpful
Leanne_T
EE Community Support Team
In response to Jaroslaw69

‎03-03-2021 01:39 PM

Hi @Jaroslaw69

 

I am very sorry to hear this. 

 

Have you contacted DPD for details on why this could not be delivered? 

 

Thanks. 

 

Leanne.

0 Helpful
Jaroslaw69
Investigator
Investigator
In response to Leanne_T

‎03-03-2021 01:45 PM

Hi!

 

Because there is no possibility to contact DPD at all, I have just had a chat with EE customer service and because they cannot do anything to make my delivery to be delivered today I had to cancel my order because I have to go out and get something else for my son’s birthday which was a week ago.

 

One of my worst customer experiences ever!

0 Helpful
Leanne_T
EE Community Support Team
In response to Jaroslaw69

‎03-03-2021 01:49 PM - edited ‎03-03-2021 01:50 PM

Hi @Jaroslaw69

 

I am very sorry to hear this and I really hope your Son had a lovely Birthday last week. 

 

Leanne.

 

0 Helpful