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Where is my confirmation email as my plan has already been changed

Stacey1986
Visitor

‎10-06-2020 01:44 PM

  1. I ordered a upgrade yesterday by phone, I haven't had any confirmation of it via email or text, yet my plan has changed on line. 
  2. I was offered a next day delivery which I have taken and nothing from dpd either 
  3. What is happening with my order 
  4. Feeling very disappointed in we 
0 Helpful
1 REPLY 1
Schockwave
Community Hero
Community Hero

‎10-06-2020 02:36 PM

Hello @Stacey1986 ,

 

Welcome to the community,

 

Unfortunately here in the community, we have no access to accounts, this is a public forum.

 

Have you logged into your account to see whether there is anything showing there?

 

Have you checked your junk mail to see if the email confirmation has turned up there?

 

You will otherwise have to ring customer service to find out.

 

DPD will notify you of delivery for the next day the evening before and on the day you will receive another text letting you know roughly what time the delivery will be.

 

Sorry, cannot help more than that.

 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful