Where do I find the settings for the content lock?

Merry1
Visitor

‎04-10-2019 04:17 PM

I am using a dongle and despite looking at other answers on the forum etc. i am unable to find the settings to change the content lock.  Maybe I am missing something!

3 REPLIES 3
Jon_K
Former EE Employee

‎04-10-2019 05:50 PM

Hi @Merry1.

 

Welcome to the community 🙂

 

You should be able to remove your content lock in your My EE Account online.

 

If you're having trouble, I'd recommend contacting our Customer Care team who will be able to help you.

 

Jon

0 Helpful
StefanBb
Visitor
In response to Jon_K

‎17-09-2021 03:53 AM

Can you give a bit of detail as to how we get to that page instead of just saying "my online account"? That really doesnt say much and the menu is a chore to navigate.

0 Helpful
Katie_B
EE Community Support Team
In response to StefanBb

‎17-09-2021 08:21 AM

Hello @StefaBb. 

 

Thanks for coming to the community. 

 

You can find this setting by following these steps:

 

Menu > Settings > Restrictions >  Content Restrictions. 

 

Katie 🙂

0 Helpful