Warranty on sony xz3

[Kubus223]

Hi before end of contract my phone have issue with lcd ,I contact with sbe Ltd. But have out of warranty  after I received  phone its on 1 year warranty  but on sony show 2 years now phone its on service ,I'm report this before 2 years due covid quarantine  because its not essential  I send to sbe.ltd  straight but now declined  fix phone.

[Chris_B]

@Kubus223   The warranty is supplied by Sony why are you not sending it to them ?    And if t’s out of warranty then it’s out of warranty. 

[Kubus223]

Yes I'm send straight but sony got issue with authorisation  repair.

[Leanne_T]

Hi @Kubus223

Thanks for posting on the community. 

Have you contacted Sony to discuss your repair options? 

Thanks 🙂

Leanne.

[Kubus223]

Yes I try forced by warranty of Sony but customer service he say "matter of ee "

[Leanne_T]

Thanks @Kubus223

If you get in touch with our Mobile Care team on 150 from an EE phone or 0800 079 8586 from any other phone, the team will go through your options with you. 

Thanks 🙂

Leanne.