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Wait for text about a tablet

gazzahunt7
Investigator
Investigator

When I upgraded my phone I was given a Samsung Tab A7 but they didn't have any in stock so they order one for me which they said would take up to two weeks to be delivered. And I'm still waiting three weeks later 

Some one please help 

Thanks 

9 REPLIES 9
Chris_B
EE Community Star
EE Community Star

@gazzahunt7  Just to check with you you do know the tablet will have its own contract ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

It's says on the paper work I have 15 pound a month with a sim card 

James_B
EE Community Manager
EE Community Manager

Hi @gazzahunt7,

 

Welcome to the EE Community. 🙂

 

Was it the dark grey colour you ordered? That model is currently out of stock, but the light grey is available for next day delivery. If you'd like to switch, please get in touch on 150.

 

James

Hi @James_B 

It's says lite grey on the paper work

James_B
EE Community Manager
EE Community Manager

Did you purchase in an EE Store @gazzahunt7?

 

James

It was a deal with the phone I upgraded to 

James_B
EE Community Manager
EE Community Manager

Did you upgrade in an EE store @gazzahunt7?

 

James

Yes I did on the 25th October @James_B 

James_B
EE Community Manager
EE Community Manager

Hi @gazzahunt7,

 

I'd recommend getting in touch with your local store to see if they have received stock yet. You can find their contact details in our store finder.

 

James