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VM OFF strange response

XDH
Investigator
Investigator

Hi I’m trying to turn off my Voicemail on iPhone, in response to VM OFF texted to 150, I get a message saying “we can’t give you your Orange Safeguard status at the moment”.


 Can anyone help fix this?

 

Thanks 

7 REPLIES 7
bristolian
EE Community Star
EE Community Star

Do you get the same message if you try again?

 

Have you ever had visual voicemail on your phone?

I get the same message consistently. Have not had visual voicemail.

 

Leanne_T
EE Community Support Team

Hi @XDH

 

Thanks for coming to the community.

 

Are you with us on pay as you go or pay monthly?

 

Are you in the UK at the moment?

 

Thanks 🙂

 

Leanne.

Yes, in UK. On contract

Leanne_T
EE Community Support Team

Thanks @XDH

 

If you give us a call on 150, our Tech Gurus will get this looked into for you and help you remove the voicemail.

 

Let me know how you get on 🙂

 

Leanne.

Great. Thanks so much @Leanne_T 

Leanne_T
EE Community Support Team

No problem @XDH 🙂