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Upset with EEI

Suedurnall
Investigator
Investigator

 I ordered the new iPhone 13 expecting it to be here within 24 hours and I’m still awaiting my order I have been trying to call customer services and unable to get through! I would like to know when I will be receiving my order? 

many thanks 

susan 

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Suedurnall   If EE had stock of the model type you ordered you’ll might get it within 24 hours.      You also trying to get a high demand device so I very much doubt you’ll get it within a few days as others have ordered before you and are still waiting 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Jon_K
Former EE Employee

Hi @Suedurnall.

 

Have you tried tracking your order using our online order tracker?

 

As soon as your order is ready to be delivered, DPD will send you a text.

 

Jon