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Upgrade won’t complete

SwKewTW9
Explorer

‎13-10-2021 01:41 PM

Standard upgrade not completing. iPhone App, Mac Safari. 

Trying to complete a standard upgrade from iPhone 11 to iPhone 13 256gig Sierra Blue, all-in plan, 3 smart benefits, full AppleCare insurance. 

The basket gets hung up at the very final click despite being an EE customer since the new brand launched. Tried 2x via MacBook and 2x via App to iPhone Safari. 


Followed the IMS Markit follow up email to complete the basket. Didn’t work on Mac Safari or iPhone Safari. 

Have now called into call centre to complete transaction. Call wasn’t answered. 

Not great form to be honest. 

0 Helpful
1 REPLY 1
Katie_B
EE Community Support Team

‎13-10-2021 03:43 PM

Hello @SwKewTW9. 

 

Thanks for coming to the community and flagging this with us. 

 

I am sorry to hear you have not yet been able to complete your order. 

 

Do you receive any error messages?

 

Katie.

0 Helpful