Galaxy buds claim

Tee193
Established Contributor
Established Contributor

Hi, I've put in a claim for the galaxy buds last week and they said my "invoice date" was missing when I sent them the information needed along with a full picture of the invoice given. Can someone please tell me what or where I can find it? I showed them a picture of the WHOLE invoice. 

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Is the order date not have an order date on your delivery note, @Tee193?

 

If not, our Mobile Care team will be able to send you a proof of purchase you can use, if you get in contact with them.

 

Chris

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3 REPLIES 3
Christopher_G
EE Community Support Team

Is the order date not have an order date on your delivery note, @Tee193?

 

If not, our Mobile Care team will be able to send you a proof of purchase you can use, if you get in contact with them.

 

Chris

Tee193
Established Contributor
Established Contributor

No it just shows the dispatch date. No other dates on there.

Tee193
Established Contributor
Established Contributor

Thanks I'll call the team either today or tomorrow.