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Galaxy buds claim

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Tee193
Established Contributor
Established Contributor

‎13-10-2021 12:36 PM

Hi, I've put in a claim for the galaxy buds last week and they said my "invoice date" was missing when I sent them the information needed along with a full picture of the invoice given. Can someone please tell me what or where I can find it? I showed them a picture of the WHOLE invoice. 

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Christopher_G
EE Community Support Team

‎13-10-2021 02:39 PM

Is the order date not have an order date on your delivery note, @Tee193?

 

If not, our Mobile Care team will be able to send you a proof of purchase you can use, if you get in contact with them.

 

Chris

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Christopher_G
EE Community Support Team

‎13-10-2021 02:39 PM

Is the order date not have an order date on your delivery note, @Tee193?

 

If not, our Mobile Care team will be able to send you a proof of purchase you can use, if you get in contact with them.

 

Chris

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Tee193
Established Contributor
Established Contributor
In response to Christopher_G

‎13-10-2021 02:43 PM

No it just shows the dispatch date. No other dates on there.

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Tee193
Established Contributor
Established Contributor
In response to Christopher_G

‎13-10-2021 02:44 PM

Thanks I'll call the team either today or tomorrow. 

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