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12-10-2021 07:03 PM
I am looking to unlock my iPhone 11 as I have now changed providers and my contract has ran out. I have confirmed that my number has changed to the new provider.
However, I am unable to unlock my device as my EE account has been suspended/closed. How can I unlock my device if my EE account is no longer functional?
Solved! See the answer below or view the solution in context.
13-10-2021 03:46 PM
The store will be able to help you get in touch with customer services, who will be able to process it for you, @Euan11. 🙂
Chris
12-10-2021 07:29 PM
@Euan11 If you’ve got the from EE device it is automatically unlocked after 17 months.
What network sim are you trying to use in the device now ?
13-10-2021 07:59 AM
13-10-2021 12:25 PM - edited 13-10-2021 12:27 PM
I have tried adding my new SIM card to the phone however it takes me to the Apple home screen and says 'Activation Required'. It then says my device needs to be unlocked and to contact your network provider which was EE.
13-10-2021 12:26 PM
@Chris_B Vodafone SIM card
13-10-2021 01:25 PM
13-10-2021 01:56 PM
I got the phone from affordablemobiles and got an EE contract straight away with the monthly payment of the phone.
13-10-2021 02:19 PM
OK, thanks @Euan11
I'd recommend going through our online unlocking form to request for it to be unlocked.
Chris
13-10-2021 02:31 PM
I have tried this multiple times. Entering my IMEI number on the form leads me to a page saying my device is locked to EE.
Whenever I click the unlock with my EE button and enter my details, it takes me to a page displaying a login error.
"What happened?
Sorry, we were unable to complete your request right now. Please try again later."
The only other option I can click is done so this method does not work.
Any solution?
13-10-2021 02:42 PM
How strange, @Euan11
I'd recommend trying on a different device, and if the same thing happens, contact our Mobile Care team so they can process it manually for you.
Thanks
Chris