Upgrade payment confirmation

[Leigh09]

I upgraded the second line on my account paid a charge for the phone and got an email saying it had been confirmed. But Saturday I got a second email saying the payment details need to be confirmed against home address etc. Try calling this morning and call not being put through due to high volume. Can someone please help me took me 3 or 4 times to even do the upgrade this has been so frustrating! 

[Schockwave]

Hello @Leigh09 ,

Welcome to the community,

Unfortunately there is no account access here, this is a public forum, you will have to ring customer service to get this sorted, you will just have to stay online until someone answers, and yes they are very busy due to the pandemic and staff on self isolation as well, so not as many there to help answer calls, as many more are ringing up, due to the crisis etc.

[Leigh09]

Yeah I got that due to the pandemic obviously. I managed to sort it out online

[Katie_B]

That's great to hear @Leigh09. 

Thanks for letting us know, 

Katie 🙂