cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Upgrade order online with order number

Joker46
Explorer

 

Hi I upgrade my phone online on the 10 October and received an Xkn order number 

It stated order will be sent with 7 days and wait for a text from dpd.

 

I rang the cs on Tues 16th for an update on the order, to be told to wait another couple of days !!.

 

I rang on the 18th enquiring on the order to be told someone should ring me within the next 7 days, I am still non the wiser.

 

When I check the order number online, it states sorry we are unable to show you any details, a text will be sent with a delivery date.

No one is providing any information regarding this.

 

 

When I check my ee account, I can’t even see my next upgrade date.

 

 

 

3 REPLIES 3
Katie_B
EE Community Support Team

Good Evening @Joker46.

 

Welcome to the community. 🙂

 

Can you confirm the make and the model of the device you ordered?

 

I have sent you a private message for further information.

 

Please take a look and get back to me. 

 

Katie

 

iPhone 8 Plus 64gb in Red nearly new model.

Katie_B
EE Community Support Team

Thanks for confirming this @Joker46

 

I have sent you a private message if you can please check your inbox.