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22-10-2018 04:25 PM
Hi I upgrade my phone online on the 10 October and received an Xkn order number
It stated order will be sent with 7 days and wait for a text from dpd.
I rang the cs on Tues 16th for an update on the order, to be told to wait another couple of days !!.
I rang on the 18th enquiring on the order to be told someone should ring me within the next 7 days, I am still non the wiser.
When I check the order number online, it states sorry we are unable to show you any details, a text will be sent with a delivery date.
No one is providing any information regarding this.
When I check my ee account, I can’t even see my next upgrade date.
22-10-2018 06:02 PM
Good Evening @Joker46.
Welcome to the community. 🙂
Can you confirm the make and the model of the device you ordered?
I have sent you a private message for further information.
Please take a look and get back to me.
Katie
22-10-2018 06:27 PM
iPhone 8 Plus 64gb in Red nearly new model.
22-10-2018 06:32 PM
Thanks for confirming this @Joker46.
I have sent you a private message if you can please check your inbox.