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Upgrade online sending old phone back for trade in

Fi15
Investigator
Investigator

‎12-06-2021 11:21 PM

Hi I have ordered an upgrade with trade in of my old device when I asked about this in one of your stores I was told I wouldn't have to return my current phone until I recieved my new phone however I have recieved an email saying that I have until 26th June to send my current phone back and am still awaiting a delivery date confirmation for my new phone I have 2 children so cannot be without a phone if my new one doesn't arrive when In store I was told I wouldn't have to send my phone without new one being here 

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎13-06-2021 08:27 AM

@Fi15   Call customer service as you shouldn’t have to return your old device or be requested to send in in till you get the new one. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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