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Upgrade- no dispatch email

Han22
Visitor

Hi, 

 

I upgraded my phone on the 28th Feb and received confirmation. I contacted customer services because I hadn’t received a dispatch email and they said wait more than 24 hours. However it’s been over 24 hours and I still haven’t received any further information. Can someone please help? The money has gone from my account. 

1 SOLUTION

Accepted Solutions
Chris_B
Grand Master
Grand Master

@Han22   You’ll need to call customer services about this as it’s an account related issue.   And you’ll only get the notification if a device has been allocated to you and that can be sent out to you. 

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1 REPLY 1
Chris_B
Grand Master
Grand Master

@Han22   You’ll need to call customer services about this as it’s an account related issue.   And you’ll only get the notification if a device has been allocated to you and that can be sent out to you.