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Upgrade- no dispatch email

Han22
Visitor

Hi, 

 

I upgraded my phone on the 28th Feb and received confirmation. I contacted customer services because I hadn’t received a dispatch email and they said wait more than 24 hours. However it’s been over 24 hours and I still haven’t received any further information. Can someone please help? The money has gone from my account. 

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Han22   You’ll need to call customer services about this as it’s an account related issue.   And you’ll only get the notification if a device has been allocated to you and that can be sent out to you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@Han22   You’ll need to call customer services about this as it’s an account related issue.   And you’ll only get the notification if a device has been allocated to you and that can be sent out to you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.