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10-12-2019 09:12 AM
I upgraded my son’s phone a week ago today, it’s still showing order confirmed awaiting delivery confirmation - is this normal? Poor service!
10-12-2019 10:27 AM
@Karen2019 You need to call customer services about this.
10-12-2019 11:52 AM
Hi @Karen2019.
Welcome to the EE Community.
As @Chris_B has mentioned, you will be best contacting our Customer Care team about this.
They will have access to your account and be able to check what is happening for you.
Jon
