Upgrade - Received Confirmation, no changed to account, or tracking email
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27-04-2020
11:52 AM
- last edited on
27-04-2020
01:10 PM
by
DanielPA
I placed an upgrade on the 23rd April for an upgrade from 4GEE Home router to iPad, I have an order number:
Order number: xkoxxxxxxxxx
Date: 23 Apr 2020
I have paid the early upgrade fee, but have not had any email other than the confirmation, no tracking details, and the site did state dispatched in 1 day. No changes to my EE Account either.
Does anyone have any update as to how long it takes to process these orders?
I am mindful to just cancel and order directly from Apple as i know i can get it in 24 hours, but seeing I cannot phone through right now, I am stuck with not knowing the status.
Any help appreciated.
[mod edit: please do not post order numbers on the public board. Thanks!]
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28-04-2020 08:53 AM
Good Morning @cookie02392.
Thanks for ordering with us.
What model and color did you order?
I would love to see if I can check our stock levels for you which may provide more information.
Katie.
