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Following the Government’s latest advice we’ll be temporarily closing all
our EE and BT stores, until further notice.
Our stores have played an important role in keeping our customers
connected during this difficult time, and we’d like to thank those
colleagues for all their hard work in helping to keep our customers in
touch with their friends and loved ones.
All of our retail colleagues will continue to be paid throughout this
challenging time, and we’ll now also look at ways to allow the store teams
to add their support to helping our customers in their local communities,
including supporting the local contact centres and social media service
teams with the increased enquiries.
We’ll continue to be there for our customers online and through our
contact centres across the UK. We’re prioritising vulnerable customers and
those in most need so we advise you to visit us online or through the My
BT or My EE app as our response times may be longer than normal.
We look forward to helping you in one of our shops again sometime soon
